Costway - 23 Inch 1500W Recessed Electric Fireplace Insert with Remote Control-Black

All shipping times are estimates and are not guaranteed. We work with our vendors to get every order shipped as quickly as possible.

Most orders ship within 5 to 7 business days. Once shipped, delivery typically takes an additional 3 to 10 business days. Shipping times may vary depending on the product and whether it is made to order.

Once your order is dispatched, you'll receive a tracking number by email. You can use this to follow your delivery progress online.

We can help you modify your order any time before shipment - change an item or your shipping address. Please email us ASAP.

To cancel a paid order, you will need to email us before the order is shipped. Please note that generally we're not able to stop its transit after it is shipped out. Shipping fees are not refunded after the parcels are shipped out, and returns are based on preference.

Simply contact our customer service team with your order number and reason for return. We’ll guide you through the process.

The outdoor lifestyle default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guaranteed warranty policies—meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end; please see individual product pages for details. 

Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days. Refunds are issued to your original payment method.

Yes! If you’d prefer an exchange for a different product or variant, just let us know — we’ll be happy to help.