This Privacy Policy explains how The Outdoor Lifestyle ("we," "us," or "our") collects, uses, and protects your personal information when you visit theoutdoorlifestyle.com or make a purchase from us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
Information We Collect
- Order information: your name, billing and shipping address, email address, phone number, and payment details, collected when you place an order. Payment card details are processed securely by our payment providers and are not stored by us.
- Customer support information: the details you share when you contact us by email, phone, or live chat, such as your order number and the nature of your request.
- Device and browsing information: your browser type, IP address, time zone, and how you interact with our website, collected automatically through cookies and similar technologies.
How We Use Your Information
- To process, fulfill, and ship your orders, including sharing your delivery details with the manufacturer or distributor that ships your order and the carrier that delivers it
- To communicate with you about your order, delivery, returns, and support requests
- To detect and prevent fraud
- To improve our website and understand how visitors use it
- To send you marketing emails or text messages, only if you have given your consent
Sharing Your Information
We do not sell your personal information. We share it only with service providers that help us run our business, including:
- Shopify, which hosts our online store
- Payment processors, including Shopify Payments, Shop Pay, PayPal, and Google Pay
- Our suppliers and shipping carriers, who need your name, address, and phone number to deliver your order
- Analytics and advertising partners, such as Google, to measure site performance and show relevant ads
We may also disclose information where required by law. Some of our service providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how our site is used. You can manage or block cookies through your browser settings, though some parts of the site may not work properly without them. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage Google ad personalization at adssettings.google.com.
Email and Text Marketing
We only send marketing emails or text messages if you opt in, for example by ticking the box at checkout. You can unsubscribe at any time using the link in any email, by replying STOP to any text message, or by contacting us. Message and data rates may apply. Consent to marketing is never a condition of purchase. We will still send you transactional messages about your orders.
Retention and Security
We keep your information only as long as needed to fulfill your orders, provide support, and meet legal and tax requirements. We use reasonable safeguards to protect your information, and all transactions on our site are encrypted.
Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal requirements. You may also withdraw your consent to marketing at any time. To make a request, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children
Our website is intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Contact Us
Questions or requests about this Privacy Policy can be sent to:
Business Name: The Outdoor Lifestyle
Email: info@theoutdoorlifestyle.com
Phone Number: (365) 360-3096
Business Address: 2302-1000 Portage Pky, Vaughan, Ontario, Canada L4K 0L1
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST