Where We Ship
We ship to addresses within Canada only. We are not able to ship to the United States, internationally, or to the Yukon, Northwest Territories, or Nunavut at this time.
How Your Order Is Fulfilled
The Outdoor Lifestyle is an online retailer based in Vaughan, Ontario. We work directly with Canadian manufacturers and authorized distributors, and every order ships from within Canada directly to your door. That means no customs fees, no duties, and no border delays.
Order Confirmation
When you place your order, you will receive a confirmation email and your card will be pre-authorized. We then confirm availability with our supplier. If your item is backordered or unavailable, we will void the pre-authorization and contact you by email. If it is available, we will process the charge and submit your order for shipping.
Processing and Delivery Times
Most orders ship within 5 to 7 business days. Once shipped, delivery typically takes 3 to 10 business days. Large items such as hot tubs, saunas, and boats, as well as made-to-order products, may take longer. We will email you an estimated timeline once your supplier confirms it. All times are estimates and are not guaranteed.
Shipping Methods
Smaller items ship by tracked courier, such as UPS, FedEx, Purolator, or Canada Post. Large and heavy items, including hot tubs, saunas, fireplaces, fire tables, grills, and boats, ship by freight carrier with curbside delivery. The carrier will contact you to schedule a delivery appointment. Curbside delivery means the item is delivered to the end of your driveway at ground level. Moving it into your home or backyard is the customer's responsibility.
Shipping Costs
Shipping is free on all orders, including large items shipped by freight.
Tracking
You will receive tracking information by email within 24 hours of your order leaving the supplier's facility. If you have not received tracking within 7 business days of your order, please contact us at info@theoutdoorlifestyle.com.
Inspect Before You Sign
For freight deliveries, please inspect your item before signing. If there is visible damage, note it on the delivery receipt and contact us within 24 hours with photos so we can file a claim on your behalf.
Address Changes
If you need to change your delivery address after your order has been processed, we will do our best to help. Any additional carrier fees caused by the change will be passed on to the customer.
Contact Us
The Outdoor Lifestyle
Email: info@theoutdoorlifestyle.com
Phone: (365) 360-3096
Address: 2302-1000 Portage Pky, Vaughan, Ontario, Canada L4K 0L1
Hours: Monday to Friday, 9:00 AM to 5:00 PM EST