At The Outdoor Lifestyle, we aim to offer fair, transparent return policies. You can cancel your order any time before it ships at no charge, with some exceptions for custom orders (see below).
If you have questions, please email info@theoutdoorlifestyle.com or call (365) 360-3096.
Cancellations Before Your Order Ships
If you need to cancel an order, please contact us as soon as possible so we can issue a full refund before your order leaves the warehouse. Reach our team during business hours by phone, through live chat, or by email at info@theoutdoorlifestyle.com.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has begun, since these items are built specifically for your order. Your warranty guarantees a fully functional, operational product. If you are unsure whether your order is custom or made to order, please contact us before placing your order.
All sales are final for custom-made and made-to-order products.
Returns and Exchanges
Customers have 30 days from the date of delivery to initiate a return. If a specific product page states a different return window for that brand, the product page terms apply instead of this general policy.
Cancellations before your order ships are always free. Once an order has shipped, returns are subject to a 20 percent restocking fee, and the customer is responsible for return shipping costs. If you are exchanging the item for something else, we may be able to help offset some of these costs depending on the product, please contact us to discuss your options.
Once we receive and inspect your returned item, we will process your refund within 3 to 5 business days. Refunds are issued to your original payment method.
Returns are not guaranteed on every product. Because we order directly from manufacturers, a return can only be offered if the manufacturer permits it. If you are unsure whether your product is eligible, please contact us before purchasing or before initiating a return.
Shipping Times and Delays
We do our best to get every order to you as quickly as possible. Estimated shipping times shown on product pages are based on information from our suppliers and freight partners, and may change due to factors outside our control, such as supply chain constraints, manufacturing delays, or shipping demand.
We ask for your patience if delays occur, and our team is always available to provide updates on your order status.
What to Expect When You Order
By placing an order with The Outdoor Lifestyle, you acknowledge the following:
• You will inspect your package upon delivery and report any damage, with photos, within 24 hours of delivery.
• You are responsible for return shipping costs, and for the shipping cost of a replacement item in the case of an exchange.
• Products must be returned unopened and unused.
• Once an order has left the warehouse, a full refund can no longer be guaranteed.
• If an order is returned after shipping, you are responsible for return shipping fees and a 20 percent restocking fee.
• Shipping estimates on product pages are estimates only and may change due to factors outside our control.
Damages
Please inspect the packaging of your item as soon as it arrives. If you notice any damage, note it when signing for delivery. If your item arrives damaged, send photos of the damage, the box, and the product SKU, along with a brief description, to info@theoutdoorlifestyle.com within 24 hours of arrival. We will process an insurance claim on your behalf. Damage claims submitted after 24 hours cannot be accepted.
Warranty
Warranty terms vary by manufacturer, please see individual product pages for details. Warranty coverage applies to manufacturing defects, not damage caused by normal wear and use. Damage present upon arrival that is not reported within the required window is not eligible as a warranty claim.
Return Shipping Responsibility
Unless otherwise stated on the product page, customers are responsible for return shipping charges or reconsignment fees resulting from customer error. Most of our products are backed by manufacturer warranties, meaning you can expect a fully functional product without unexpected extra costs, please see individual product pages for specific warranty details.
BOGO Promotions
For orders placed under a buy-one-get-one promotion, both items must be returned together for a full refund. If only one item is returned, you will receive a replacement of that item or store credit equal to its individual retail value. If your order has already shipped, you are responsible for return shipping costs and, depending on the manufacturer, a possible restocking fee. Refunds are issued only to the original payment method used at checkout.
Chargebacks
Our team is here to help resolve any issue with your order. If you have not received your product or have a concern about an item you received, please contact us directly so we can find a resolution together before considering a chargeback.
Chargebacks submitted for fraudulent purposes may be reported to our payment processor and pursued through the appropriate legal and financial channels. We ask that you reach out to us first for any issue we may be able to resolve directly.
Contact Information
Questions about this policy should be sent to:
Business Name: The Outdoor Lifestyle
Email: info@theoutdoorlifestyle.com
Phone Number: (365) 360-3096
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM EST
We aim to respond to inquiries within 24 to 48 hours.