At The Outdoor Lifestyle, we aim to offer fair, transparent return policies. Cancel your order any time before it ships, completely free of charge, with some exceptions for custom orders (see below).
If you have questions, please send an email to info@theoutdoorlifestyle.com or call us at (365) 360-3096.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order ships from our supplier. Reach us during business hours at (365) 360-3096, through the live chat in the bottom right, or by email at info@theoutdoorlifestyle.com any time. Once an order has shipped, it can no longer be cancelled, but eligible items can be returned under the Returns and Exchanges section below.
Cancellations of Custom Orders
Custom or made-to-order products cannot be cancelled or refunded, as these products are put into production specifically for your order. If it is not clear whether your order is custom or made to order, please message or call us before purchasing. All sales are final for custom-made and made-to-order products. These products are still covered by the manufacturer's warranty.
Returns and Exchanges
Customers have 30 days from the date of delivery to initiate a return. If a specific product page states different return terms for that brand (including products that are not eligible for return at all), the product page policy applies instead of this general policy.
Unopened, unused returns: if you return an item in its original, unopened condition within 30 days of delivery, you'll receive a full refund minus return shipping costs. No restocking fee applies.
Opened or used returns: if the item has been opened or used, a 20 percent restocking fee applies in addition to return shipping costs, since the product must be reconditioned before it can be resold. Items showing visible signs of wear, damage, or use beyond inspection may not be eligible for return.
Damaged or defective items: if your item arrives damaged or defective, you will not pay return shipping or a restocking fee. Please see the Damages section below.
Once we receive and inspect your returned item, we will process your refund within 3 to 5 business days. Refunds are issued to your original payment method.
Returns are not guaranteed on every product. Because we order directly from manufacturers, a return can only be offered if the manufacturer permits it. If you are unsure whether your product is eligible, please contact us before purchasing or before initiating a return, or check the specific product page for brand-specific return terms.
Shipping Times
We do our best to get your order to you as soon as possible. Our delivery estimates are based on information from our suppliers and freight companies, and may change without notice due to factors outside our control, such as supply chain constraints, manufacturing delays, or shipping demand. Please see our Shipping Policy for current delivery times.
Please Read the Following
When you make a purchase from The Outdoor Lifestyle, you acknowledge the following:
- I understand I should inspect the package upon delivery, note and photograph any damage, and send it to The Outdoor Lifestyle within 24 hours of delivery.
- I understand that I am responsible for the cost of return shipping in the case of a refund or exchange, unless the item arrived damaged or defective.
- I understand that unopened, unused products returned within 30 days receive a full refund minus return shipping. Opened or used products are subject to a 20 percent restocking fee plus return shipping.
- I understand that delivery dates are estimates and may change due to factors outside the control of The Outdoor Lifestyle.
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, note it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description, to info@theoutdoorlifestyle.com, and we will file a claim on your behalf. Photos and videos of freight damage must be sent within 24 hours of arrival for the freight claim to be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
All products come with the manufacturer's warranty. Warranty terms vary by manufacturer; see individual product pages for details. Warranty covers defects that appear over time and with normal use. Damage that was present on arrival must be reported within 24 hours as described above, rather than through a warranty claim.
Return Shipping
Unless otherwise stated on the product page, customers are responsible for return shipping charges, except where the item arrived damaged or defective, or we made an error with your order.
Individual items may have different return policies depending on the manufacturer. Please see individual product pages for details or contact info@theoutdoorlifestyle.com.
Payment Disputes
If you have not received your order or have an issue with a product, please contact us first. We respond quickly and will do everything we can to resolve the issue, which is usually faster than filing a dispute with your card issuer.
Contact Information
Questions about this policy should be sent to:
Business Name: The Outdoor Lifestyle
Email: info@theoutdoorlifestyle.com
Phone Number: (365) 360-3096
Business Address: 2302-1000 Portage Pky, Vaughan, Ontario, Canada L4K 0L1
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
We aim to respond to inquiries within 24 to 48 hours.