Sierra Flame Thompson 36 Direct Vent Linear Gas Fireplace

All shipping times are estimates and are not guaranteed. We work with our vendors to get every order shipped as quickly as possible.

Most orders ship within 5 to 7 business days. Once shipped, delivery typically takes an additional 3 to 10 business days. Shipping times may vary depending on the product and whether it is made to order.

Once your order is dispatched, you'll receive a tracking number by email. You can use this to follow your delivery progress online.

We can help you modify your order any time before shipment, such as changing an item or your shipping address. Please email us as soon as possible.

To cancel an order, email us at info@theoutdoorlifestyle.com as soon as possible. Orders can be cancelled free of charge any time before they ship. Once an order has shipped, it can no longer be cancelled, but eligible items can be returned under our Return & Refund Policy. Custom and made-to-order products cannot be cancelled.

Simply contact our customer service team with your order number and reason for return. We'll guide you through the process.

Customers are responsible for return shipping charges unless the item arrived damaged or defective, or unless otherwise stated on the product page.

All of our products come with a manufacturer warranty, so if your product arrives damaged or defective, we will help with a warranty claim or replacement. Please see individual product pages for details.

Once we receive and inspect the returned item, we'll process your refund within 3 to 5 business days. Refunds are issued to your original payment method.

Yes, for eligible items. If you'd prefer an exchange for a different product or variant, just let us know and we'll be happy to help.